Shipping & Returns

Shipping

All items are posted via our courier networks, please allow up to 7 business days to receive your order. This time may be longer for regional locations.

Delivery of items is subject to availability and we cannot accept responsibility or liability for any item unexpectedly out of stock or not able to supply. We regularly update our website to ensure this does not happen, however, in the rare occasion that a paid item is out of stock we will offer you a store credit or full refund.

Deliveries will be on weekdays between 9 am and 5 pm only. No deliveries on weekends or public holidays. Generally items are dispatched within 48 hours after payment is received. Time frames for delivery varies and can be anything from a couple of days to 2 weeks depending on location.

It is important that you supply us with contact details and special instructions to be passed on to the delivering company, especially when you live in a high rise building, apartment block or where there might be restricted access.

It might be of benefit to consider giving authority to deliverers to leave small items in a ‘safe spot’ in the rare occasion that you’re not at home at the time of delivery. 

Returns

If you notice that an item you have ordered is damaged after delivery, please take photos showing the damage. Please contact us within 2 business days of receiving your delivery.

We do not accept liability for any loss, theft or damage to the products after delivery. Please contact us via the contact page for a returns form.

Please note, we do not refund or exchange due to change of mind or incorrect purchase, including size. Refunds will only be granted only due to fault. Items must be returned unused and will be examined before refund will be applied.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

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